Chapter 1 Management: Principles and Practices
Management: Principles and Applications 5th Edition Leonard Bierman, O.C. Ferrell; Linda Ferrell Test get full test bank Contact us : testbankp@gmail.com or send us message
Chapter 1
Management:
Principles and Practices
MULTIPLE CHOICE
1. What is management?
A. Activities that deal primarily with the
allocation of resources in order to reach organizational objectives
B. Influencing others’ activities to achieve set
goals
C. A set of activities designed to achieve an
organization’s objectives by using its resources effectively and efficiently in
a changing environment
D. Those activities that an organization
undertakes to ensure that its actions lead to achievement of its objectives
ANS: C REF:
p. 3
2. Using resources in a way that produces
desired results is
A. efficient.
B. smart.
C. timely.
D. effective.
ANS: D REF:
p. 3
3. Accomplishing objectives with a minimum of
resources is
A. effective.
B. efficient.
C. motivational.
D. expected.
ANS: B REF:
p. 3
4. What name is given to individuals who make
decisions about the use of the organization’s resources, and are concerned with
planning, organizing, leading, and controlling the organization’s activities so
as to reach its objectives?
A. Leaders
B. Auditors
C. Managers
D. Supervisors
ANS: C REF:
p. 3
5. What is an organization?
A. People, equipment, finances, and data used to
reach objectives
B. Institutions that cannot retain earnings
over expenses, do not have equity interests, and cannot be bought or sold
C. The knowledge and ability to accomplish the
specialized activities of the work group
D. A group of individuals who work together to achieve
the goals or objectives that are important to these individuals
ANS: D REF:
p. 3
6. Which of the following characteristics best
relates to resources?
A. The activities involved in designing jobs for
employees, grouping these jobs together into departments, and developing
working relationships among organizational units/departments and employees to
carry out the plans
B. A set of activities designed to achieve an
organization’s objectives by using its equipment effectively and efficiently in
a changing environment
C. People, equipment, finances, and data used by
an organization to reach its objectives
D. Groups of individuals who work together to
achieve the goals or objectives that are important to these individuals
ANS: C REF:
p. 3
7. Effective use of an organization's
resources means
A. recognizing different work situations.
B. using a minimum of resources.
C. using the very latest technology.
D. achieving the intended result.
ANS: D REF:
p. 3
8. The process of influencing the activities
of an individual or a group toward the achievement of a goal is
A. leadership.
B. decision making.
C. implementation of work tasks.
D. planning.
ANS: A REF:
p. 3
9. As defined in the text, organizations are
groups of individuals who work together to achieve
A. synergy and harmony for everyone.
B. winning results in the business world.
C. goals and objectives important to them.
D. profitability, productivity, and
participation.
ANS: C REF:
p. 3
10. All of the following are usually included
in the classification of major management functions EXCEPT
A. planning.
B. organizing.
C. leading.
D. staffing.
ANS: D REF:
p. 3
11. The nature of an employee's relationship
with their manager would probably affect all of the following work variables EXCEPT
A. work attitudes.
B. choice of health insurance.
C. job satisfaction.
D. job commitment.
ANS: B REF:
p. 4
12. Which of the following refers to a person or
group that can affect, or is affected by, an organization’s goals or the means
to achieve those goals?
A. Human resources managers
B. Front-line managers
C. Middle managers
D. Stakeholder
ANS: D REF:
p. 5
13. What term describes determining what the
organization will specifically accomplish and deciding how to accomplish these
goals?
A. Leading
B. Controlling
C. Planning
D. Organizing
ANS: C REF:
p. 6
14. What name is given to the activities involved
in designing jobs for employees, grouping these jobs together into departments,
and developing working relationships among organizational units/departments and
employees to carry out the plans?
A. Leading
B. Planning
C. Organizing
D. Controlling
ANS: C REF:
p. 6
15. When the manager of the Boston Red Sox
chooses the starting line-up for the next game, the manager is
A. planning.
B. organizing.
C. leading.
D. controlling.
ANS: A REF:
p. 6
16. The objective of a manager's planning is
to
A. choose among available techniques and assets.
B. group jobs together into departments.
C. use the resources at his or her command.
D. staff his or her unit adequately.
ANS: C REF:
p. 6
17. When the manager of the Boston Red Sox
uses the scouting, player development, and travel departments to make plans for
an upcoming series, the manager is
A. organizing.
B. planning.
C. controlling.
D. leading.
ANS: A REF:
p. 6
18. IBM has recently rearranged various
administrative divisions and departments. This activity can be classified into
which major management function?
A. Downsizing
B. Planning
C. Leading
D. Organizing
ANS: D REF:
p. 6
19. What is artificial intelligence?
A. Systems and machines that learn and perform
tasks that typically require human intelligence
B. Individuals who make decisions about the use
of the organization’s resources
C. A person or group that can affect, or is
affected by, an organization’s goals or the means to achieve those goals
D. A framework used to evaluate an organization’s
performance related to environmental, social, and governance issues
ANS: A REF:
p. 6
20. You own the Potentially Profitable
Pizzeria in Pochohantas, Pennsylvania, and you and your managers decide that it
is critically important to deliver high-quality hot pizza to customers within a
five-mile radius within 25 minutes. You and your managers are
A. coordinating important organizational
activities.
B. setting organizational goals and objectives.
C. planning, staffing, organizing, and
controlling.
D. setting yourselves up for big legal trouble.
ANS: B REF:
p. 6
21. You are a small aerospace subcontractor,
Airflite Associates, and you have a chance to land a major contract with Boeing
for an in-flight stabilization device. You put together a team of seven of your
brightest managers and employees to design and develop the device. In terms of
the major management functions, you are primarily
A. Organizing
B. Leading
C. Controlling
D. Planning
ANS: A REF:
p. 6
22. What is meant by leading?
A. Determining what the organization will
specifically accomplish and deciding how to accomplish these goals
B. Influencing others’ activities to achieve set
goals
C. Those activities that an organization
undertakes to ensure that its actions lead to achievement of its objectives
D. The activities involved in designing jobs for
employees, grouping these jobs together into departments, and developing
working relationships among organizational units/departments and employees to
carry out the plans
ANS: B REF:
p. 7
23. Which of the following characteristics relates
to controlling?
A. Activities that focus on data important for
the decisions the manager needs to make
B. Those activities that an organization
undertakes to ensure that its actions lead to achievement of its objectives
C. The activities involved in designing jobs for
employees, grouping these jobs together into departments, and developing
working relationships among organizational units/departments and employees to
carry out the plans
D. Determining what the organization will
specifically accomplish and deciding how to accomplish these goals
ANS: B REF:
p. 7
24. The manager of the Boston Red Sox delivers
a fiery speech just before the game about why it is critically important to
beat the Yankees. The manager is
A. planning.
B. organizing.
C. leading.
D. controlling.
ANS: C REF:
p. 7
25. The manager of the Boston Red Sox notices
that the outfield star, Fenway Fred, has gone hitless in his last ten at bats.
Which management function is the manager performing?
A. Organizing
B. Planning
C. Controlling
D. Leading
ANS: C REF:
p. 7
26. The dean of the School of Business at
Wampum State University reads through student evaluations of the faculty
members. The dean is
A. leading.
B. controlling.
C. planning.
D. evaluating.
ANS: B REF:
p. 7
27. You are the manager of the Fernwood
Flailers, a professional baseball team. Feckless Fred, your slugger, has not
hit a home run in his last 200 at bats. You call him in, discuss his home-run
drought, and show him an inspirational videotape of Ken Griffey, Jr., hitting
long home runs. You are
A. both planning and organizing.
B. both frustrated and hopeful.
C. both leading and controlling.
D. both planning and motivating.
ANS: C REF:
p. 7
28. Because the bulk of your employees at the Potentially
Profitable Pizzeria are high school students working part-time for $8 an hour,
you create a set of monthly cash awards for the students who deliver pizza both
swiftly and safely. In terms of the major management functions, you are
primarily
A. organizing.
B. planning.
C. controlling.
D. leading
.
ANS: D REF:
p. 7
29. An activity that seems to be important for
the effective performance of all the major management functions is
A. evaluating negative and positive employee
performance.
B. dividing the organization into sensible
departments.
C. gathering and processing appropriate
information.
D. staffing the company with competent employees.
ANS: C REF:
p. 8
30. When a manager gathers and uses
information to make a choice about how an organization's resources will be
used, the manager is engaging in
A. decision making.
B. planning.
C. organizing.
D. controlling.
ANS: A REF:
p. 8
31. When John Scully, former CEO of Apple
Computer, said, "The issue is how do I get all the information I want
without getting all the other junk that is out there," he was talking
about
A. effective control techniques.
B. the difficulty of the planning function.
C. appropriate information processing.
D. the complexity of information gathered.
ANS: C REF:
p. 8
32. The management professor who actually
followed managers for several days and took detailed notes about the purpose of
all their activities was
A. Henry Mintzberg.
B. Cherrill Farnworth.
C. Robert Katz.
D. Eli Broad.
ANS: A REF:
p. 8
33. When a manager performs a set of similar,
organized activities that serve a specific purpose for the organization, he or
she is performing a management
A. role.
B. function.
C. skill.
D. obligation.
ANS: A REF:
p. 8
34. Which of the following refers to activities
that involve interacting with others who may be external or internal to the
organization at a higher or lower level than the manager?
A. Leading
B. Interpersonal roles
C. Informational roles
D. Interpersonal skills
ANS: B REF:
p. 10
35. What term describes activities—including
reporting, preparing data analyses, briefings, delivering mail, emailing,
websites, and making telephone calls—that focus on data important for the
decisions the manager needs to make?
A. Informational roles
B. Decisional roles
C. Interpersonal roles
D. Technical skills
ANS: A REF:
p. 10
36. When a manager engages in activities that
involve interacting with others who may be external or internal to the
organization, and at the same or different level as the manager, he or she is
performing
A. a leadership function.
B. an informational role.
C. a management skill.
D. an interpersonal role.
ANS: D REF:
p. 10
37. When a manager presents a trophy at an
awards banquet for her company's employees, she is acting as a
A. leader.
B. liaison person.
C. spokesperson.
D. figurehead.
ANS: D REF:
p. 10
38. When Henry Mintzberg referred to the
manager as the "nerve center" and the "focal point" in
their organization, he was talking about the manager in
A. an interpersonal role.
B. a decisional role.
C. a disseminating role.
D. an informational role.
ANS: D REF:
p. 10
39. When a manager seeks information to detect
problems or opportunities, obtain general knowledge about the work situation,
and make necessary changes, he or she is performing what managerial role?
A. Disseminator
B. Leadership
C. Figurehead
D. Monitor
ANS: D REF:
p. 10
40. Mintzberg's description of the roles that
managers actually perform is probably most valuable because it is
A. the only accepted theory of management roles.
B. the work of a truly brilliant man.
C. based on observation and very specific
activities.
D. based on an information-processing model.
ANS: C REF:
p. 10
41. You manage a group of five production-line
employees and you (a) conduct
their annual performance appraisals with them individually, and (b) meet with them as a group to
discuss the new performance-appraisal process you are initiating. Which of
Mintzberg's ten management roles have you played?
A. Negotiator, disturbance handler
B. Monitor, spokesperson, liaison
C. Figurehead, negotiator, resource allocator
D. Leadership, disseminator, entrepreneur
ANS: D REF:
p. 10
42. What name is given to activities that deal
primarily with the allocation of resources in order to reach organizational
objectives?
A. Informational roles
B. Interpersonal roles
C. Finance roles
D. Decisional roles
ANS: D REF:
p. 11
43. When the manager designs and implements
changes within a work group to improve productivity, they are performing what
managerial role?
A. Entrepreneur
B. Spokesperson
C. Disseminator
D. Negotiator
ANS: A REF:
p. 11
44. When the manager calms the anxiety of her
salespersons after the loss of an important customer, she is performing what
managerial role?
A. Entrepreneur
B. Disturbance handler
C. Spokesperson
D. Figurehead
ANS: B REF:
p. 11
45. When the manager leases a delivery truck
for his bakery, he is performing what managerial role?
A. Negotiator
B. Disseminator
C. Entrepreneur
D. Figurehead
ANS: A REF:
p. 11
46. You redivide your office area at the
Wausau Washer Works so that five employees who were formerly fighting
constantly over space now get along famously. They praise you for taking the
initiative to reallocate the space. Which of Mintzberg's ten management roles
have you played?
A. Entrepreneur, monitor
B. Spokesperson, negotiator
C. Resource allocator, disturbance handler
D. Leadership, liaison
ANS: C REF:
p. 11
47. You develop a new method of assembling
cardboard boxes at the Carlton
Cardboard Box Company that requires two new computerized box-gluers but saves
the firm a thousand square feet of space. What general managerial role category
do your actions fall into?
A. Planning
B. Informational
C. Decisional
D. Organizing
ANS: C REF:
p. 11
48. What is meant by interpersonal skills?
A. The knowledge and ability to accomplish the
specialized activities of the work group
B. Influencing others’ activities to achieve set
goals
C. The intellectual abilities to process
information and make accurate decisions about the work group and the job tasks
D. Skills such as communication, listening,
conflict resolution, and leading that are necessary to work with others
ANS: D REF:
p. 12
49. When a manager uses skills that are
necessary to work with other people, such as communicating and listening, he or
she is using
A. specific skills.
B. general skills.
C. conceptual skills.
D. interpersonal skills.
ANS: D REF:
p. 12
50. The grouping of management skills into the
categories of conceptual, technical, and interpersonal is sometimes given the
label of
A. mental skills.
B. specific skills.
C. leadership skills.
D. general skills.
ANS: D REF:
p. 12
51. In your job as manager of human resources
for Homer's Humongous Heroes, Inc., you carry out all the performance
appraisals of employees, as well as give out all the gold watches at the annual retirement dinner. What general
managerial role category do your actions fall into?
A. Informational
B. Decisional
C. Staffing
D. Interpersonal
ANS: D REF:
p. 12
52. You own a munitions plant, and you decide
that your middle managers are insensitive to employees' needs. You send them
all out for two weeks of sensitivity training. You are sensitive to what skill
deficiency that they have?
A. Interpersonal
B. Leadership
C. Technical
D. Conceptual
ANS: A REF:
p. 12
53. Which of the following characteristics
relates to technical skills?
A. Skills that involve influencing others’
activities to achieve set goals
B. Skills such as communication, listening,
conflict resolution, and leading that are necessary to work with others
C. The knowledge and ability to accomplish the
specialized activities of the work group
D. The intellectual abilities to process
information and make accurate decisions about the work group and the job tasks
ANS: C REF:
p. 13
54. Which of the following refers to the
intellectual abilities to process information and make accurate decisions about
the work group and the job tasks?
A. Conceptual skills
B. Interpersonal skills
C. Technical skills
D. Leading
ANS: A REF:
p. 13
55. When the manager of the accounting
department has the knowledge to answer his employees' questions about current
tax regulations, he is displaying
A. technical skills.
B. leadership.
C. conceptual skills.
D. general competence.
ANS: A REF:
p. 13
56. The manager makes a decision about a
course of action after analyzing several options. He or she is using
A. interpersonal skills.
B. analytic skills.
C. technical skills.
D. conceptual skills.
ANS: D REF:
p. 13
57. When a manager reasons well, processes
information intelligently, and evaluates which strategic option is potentially
most profitable, he or she is displaying
A. interpersonal skills.
B. conceptual skills.
C. technical skills.
D. specific skills.
ANS: B REF:
p. 13
58. You are the CEO of your company and you
take a sabbatical for a week and spend your time exclusively on developing a
five-year strategic plan. The management skills you use to do this are
A. interpersonal.
B. conceptual.
C. informational.
D. technical.
ANS: B REF:
p. 13
59. When your company, Powerful Personal
Computers, lays out five million dollars to hire away a woman from a soft-drink
firm as your new CEO, it is a good bet that you are paying these big bucks for
her
A. technical skills.
B. conceptual skills.
C. downsizing ability.
D. interpersonal skills.
ANS: B REF:
p. 13
60. What term describes managers who spend most
of their time planning and leading because they make decisions about the
overall performance and direction of the organization?
A. Production and operations managers
B. Front-line managers
C. Information technology (IT) managers
D. High-level managers
ANS: D REF:
p. 14
61. What name is given to managers who receive
broad statements of strategy and policy from high-level managers and develop
specific objectives and plans?
A. Production and operations managers
B. Middle managers
C. Information technology (IT) managers
D. Finance managers
ANS: B REF:
p. 14
62. When you verbally tell your work team that
the job needs to be completed by noon, and they all agree this means 12:00
p.m., you have used which of the following specific management skills?
A. Initiative
B. Persuasiveness
C. Negotiation
D. Oral communication
ANS: D REF:
p. 14
63. Your managerial planning group meets for a
happy and harmonious hour, under your direction, and you decide on a price
penetration strategy for your new blender. What specific management skill have
you used?
A. Leadership
B. Negotiation
C. Cooperativeness
D. Persuasiveness
ANS: C REF:
p. 14
64. Your boss assigns you three projects
simultaneously, but you finish them all on time, despite a headache. What
specific management skill have you displayed?
A. Assertiveness
B. Tolerance of stress
C. Job knowledge
D. Initiative
ANS: B REF:
p. 14
65. Your boss again asks you to complete three
projects simultaneously, but you tell him the last time he did this you got a
headache. You ask him to assign you one at a time, and he agrees. What specific
management skill have you displayed?
A. Tolerance of stress
B. Cooperativeness
C. Assertiveness
D. Initiative
ANS: C REF:
p. 14
66. You determine that a robot welder is
malfunctioning on your assembly line because final inspection has revealed a
loose connection in every weld made by the robot. What specific management
skill have you displayed?
A. Job knowledge
B. Information processing
C. Problem analysis
D. Initiative
ANS: C REF:
p. 14
67. In firms that are large enough to have
specialization, high-level managers spend most of their time performing which
functions?
A. Planning and leading
B. Organizing and controlling
C. Communicating and counseling
D. Motivating and controlling
ANS: A REF:
p. 14
68. You are Zapp Zapplar, a highly paid
motivational speaker. Companies pay you to come in and inspire their employees
to work together as a team. They are paying for your
A. problem analysis and job knowledge skills.
B. assertiveness and initiative skills.
C. oral communication and persuasiveness skills.
D. exotic name and great reputation.
ANS: C REF:
p. 14
69. You are an entrepreneur who has started a
small publishing company. Your only employee is a part-time secretary. The
levels of management that you must perform or spend time on are
A. front-line and middle, but not high-level.
B. high-level, middle, and front-line.
C. high-level, but not middle.
D. middle and high-level, but not front-line.
ANS: B REF:
p. 14
70. What are front-line managers?
A. Managers concerned with developing and
carrying out systems that are used to make decisions about employees such as
selection, training, and compensation
B. Managers who develop marketing strategies and
make decisions about how to implement those strategies
C. Managers concerned with the direct production
of items or the delivery of services
D. Managers who implement, maintain, and control
technology applications
ANS: C REF:
p. 15
71. Which of the following characteristics
relates to human resources managers?
A. Managers who focus on obtaining the money
needed for the successful operation of the organization and using that money in
accordance with organizational goals
B. Managers who develop marketing strategies and
make decisions about how to implement those strategies
C. Managers concerned with the direct production
of items or the delivery of services
D. Managers concerned with developing and
carrying out systems that are used to make decisions about employees such as
selection, training, and compensation
ANS: D REF:
p. 16
72. Which of the following refers to managers who
develop promotional strategies and make decisions about how to implement those
strategies?
A. Middle managers
B. Production and operations managers
C. Marketing managers
D. Finance managers
ANS: C REF:
p. 16
73. What term describes managers who focus on
obtaining the money needed for the successful operation of the organization and
using that money in accordance with organizational goals?
A. Marketing managers
B. Finance managers
C. Middle managers
D. Information technology (IT) managers
ANS: B REF:
p. 16
74. Job titles such as sales manager, loan
officer, and store manager are usually given to
A. former employees.
B. middle-level managers.
C. front-line managers.
D. high-level managers.
ANS: C REF:
p. 16
75. Front-line managers are usually most concerned
with
A. strategic management of the firm.
B. production of a good or the delivery of
services.
C. implementing strategy and policy.
D. preparing reports for the board of directors.
ANS: B REF:
p. 16
76. The group of managers that is concerned with
the value of the assets of the organization and the wisdom of investment
strategies is
A. production and operations managers.
B. marketing managers.
C. senior managers.
D. finance managers.
ANS: D REF:
p. 16
77. What name is given to managers who schedule
and monitor the work process that turns out the goods or services of the
organization?
A. Front-line managers
B. Finance managers
C. Information technology (IT) managers
D. Production and operations managers
ANS: D REF:
p. 17
78. What are the responsibilities of information
technology (IT) managers?
A. Managers concerned with the direct production
of items or the delivery of services
B. Managers who schedule and monitor the work
process that turns out the goods or services of the organization
C. Managers who spend most of their time planning
and leading because they make decisions about the overall performance and
direction of the organization
D. Managers who implement, maintain, and control
technology applications
ANS: D REF:
p. 17
79. All of the following are characteristic of
management in a large corporation EXCEPT
A. managers play almost every role in the
organization.
B. there are formalized policies, procedures, and
rules.
C. the activities of the managers tend to be specialized
D. managers must coordinate the activities of a
large number of employees.
ANS: A REF:
p. 17
80. All of the following are main components
of an organization's culture EXCEPT
A. organization size.
B. behavior.
C. norms.
D. values.
ANS: A REF:
p. 17
81. Which of the following characteristics
relates to organizational culture?
A. Groups of individuals who work together to
achieve the goals or objectives that are important to these individuals
B. The values, norms, and artifacts, and behaviors
shared by members of an organization
C. People, equipment, finances, and data used by
an organization to reach its objectives
D. Those activities that an organization
undertakes to ensure that its actions lead to achievement of its objectives
ANS: B REF:
p. 18
82. The beliefs, traditions, philosophies,
rules, and heroes shared by the members of the organization are referred to as
the organization's
A. policies.
B. culture.
C. rituals.
D. artifacts.
ANS: B REF:
p. 18
83. The all-expenses-paid trip to Belgium that
Colorado-based sustainable brewery New Belgium offers to 5-year employees is an
excellent example of an organization's
A. formal policies.
B. marketing structure.
C. excesses.
D. rites and rituals.
ANS: D REF:
p. 18
84. An important determinant of the knowledge
and skills that an organization's managers must possess is
A. the level of technology the company possesses.
B. the industry the company operates in.
C. the cultural tradition of the company.
D. whether or not the company is a nonprofit
organization.
ANS: B REF:
p. 18
85. Which of the following refers to
organizations owned either privately by one or more individuals or publicly by
stockholders?
A. Nonprofit organizations
B. Informational companies
C. For-profit companies
D. Finance organizations
ANS: C REF:
p. 19
86. What term describes institutions such as
governments, social cause organizations, and religious groups that cannot
retain earnings over expenses, do not have equity interests, and cannot be
bought or sold?
A. For-profit companies
B. Nonprofit organizations
C. Stakeholder organizations
D. Informational companies
ANS: B REF:
p. 19
87. An organization owned privately by
individuals, or publicly by stockholders, that pays taxes on net earnings, and
may be bought or sold is called a
A. capitalistic venture.
B. human enterprise.
C. for-profit company.
D. nonprofit organization.
ANS: C REF:
p. 19
88. A pressure faced by many nonprofit
organizations that is typically not faced by a for-profit organization is that
A. it is under constant pressure to make a decent
return on investment.
B. it must generate all or nearly all of its
funds from its sales.
C. many groups of individuals have a major
influence in setting its goals.
D. it must pay significantly higher salaries to
recruit its managers.
ANS: C REF:
p. 19
89. You create an organization owned by your
community, Fernwood, to offer organized baseball activities for Fernwood's
citizens. The odds are good that you have created a
A. joint venture.
B. nonprofit organization.
C. for-profit company.
D. socially responsible business.
ANS: B REF:
p. 19
90. Three important trends that are impacting
businesses today are adoption of technology, remote work, and
A. nonprofit organizations.
B. global organizations.
C. ethics, social responsibility, and ESG.
D. organization size.
ANS: C REF:
p. 20
91. What trend was accelerated by the onset of
the COVID-19 pandemic?
A. Remote work
B. ESG
C. Outsourcing
D. Global organizations
ANS: A REF:
p. 20
92. ______ refers to an organization’s
obligation to maximize its positive impact and minimize its negative impact on
society.
A. Recycling
B. Ethics
C. Conservation
D. Social responsibility
ANS: D REF:
p. 21
93. While social responsibility is an ideal that
impacts a company’s culture, priorities, and actions, ESG is
A. the set of activities designed to achieve an
organization’s objectives by using its resources effectively and efficiently in
a changing environment.
B. the values, norms, artifacts, and behaviors
shared by members of an organization.
C. the key performance indicator.
D. the measurable outcome.
ANS: D REF:
p. 22
94. Formal classes in management seem to be of
great help in the development of a management student's
A. sense of humor.
B. practical business experience.
C. conceptual and analytic skills.
D. desire to learn even more.
ANS: C REF:
p. 22
TRUE/FALSE
95. A basic idea of Chapter 1 in the text is
that to understand management better, it is necessary to study and compare it
across organizations.
A. True
B. False
ANS: A REF:
p. 3
96. The first characteristic of all management
activities is that none of them occur within the context of an organization.
A. True
B. False
ANS: B REF:
p. 3
97. The three groups most affected by
management activities are the manager, the manager's immediate subordinates,
and the manager's organization.
A. True
B. False
ANS: A REF:
p. 3
98. Management activities are usually classified
into the functions of planning, staffing, organizing, leading, and controlling.
A. True
B. False
ANS: B REF:
p. 3
99. The legendary preoccupation of baseball with
statistics such as batting averages and pitchers' earned-run averages is really
an example of the managerial function.
A. True
B. False
ANS: A REF:
p. 3
100. The decision-making process may sound easy
to carry out in theory, but in reality it is extremely difficult, due to the
complexity of information, uncertainty of the decision process, and
difficulties of implementation.
A. True
B. False
ANS: A REF:
p. 8
101. Henry Mintzberg actually followed managers
around to develop a classification of ten specific roles that managers perform
(grouped into three larger categories).
A. True
B. False
ANS: A REF:
p. 10
102. In Mintzberg's classification of
managerial roles, the larger category of interpersonal roles includes
the specific roles of figurehead, liaison, and leadership.
A. True
B. False
ANS: A REF:
p. 10
103. Mintzberg's larger category of informational
roles includes the specific roles of monitor, disseminator, and negotiator.
A. True
B. False
ANS: B REF:
p. 10
104. In Mintzberg's categorization of
managerial roles, he stresses that decisional roles are the most
crucial.
A. True
B. False
ANS: A REF:
p. 11
105. In general, conceptual skills require a
high level of intellectual ability in information processing and decision
making.
A. True
B. False
ANS: A REF:
p. 13
106. Job knowledge, persuasiveness, tolerance
of stress, negotiation, and initiative are some of the specific managerial
skills that research has shown to be important to success.
A. True
B. False
ANS: A REF:
p. 14
107. Since high-level managers have to make
decisions about the overall direction and performance of the organization, they
spend most of their time planning and organizing.
A. True
B. False
ANS: B REF:
p. 14
108. Human resources, marketing, finance, and
production and operations are all examples of the different levels of
management.
A. True
B. False
ANS: B REF:
p. 16
109. An organization's culture can be an
important way of distinguishing it from other organizations.
A. True
B. False
ANS: A REF:
p. 18
110. A state university that defines faculty
success as excellence in teaching is expressing a basic organizational value or
belief.
A. True
B. False
ANS: A REF:
p. 18
ESSAY
111. Identify and describe the four functions
of management, and explain why each function is important to an organization's
success.
ANS: REF:
p. 6
112. Explain how your management roles and
skills would change as you rise from hamburger flipper to CEO of a major
fast-food chain.
ANS:
REF: p. 8
113. Many managerial researchers and
practitioners argue that management decision making is terribly complex and
difficult. What are some reasons they think so?
ANS:
REF: p. 8
114. Discuss the three general roles of
management, their importance to the firm, and why Professor Henry Mintzberg
believes that decisional management
roles are most crucial.
ANS: REF:
p. 10
115. "The specific skills of management
can be learned both in the classroom and on the job." Do you agree or
disagree? Why?
ANS:
REF: p. 22
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